Warranty Policy
Our 12-month replacement guarantee
All Redback Sport products are covered by a 12-month replacement guarantee from the date of delivery. If your item becomes defective within this period because of faulty workmanship or materials, we'll replace it with a new item. If a replacement isn't available, you can choose another product or a refund.
What's not covered
Normal wear and tear, and damage caused by misuse.
How to make a claim
1. Contact us on 07 3204 2653 or at redbacksport@gmail.com with your proof of purchase (such as your order confirmation or receipt) and a description of the fault.
2. Send the item to:
Redback Sport
5/116 Lipscombe Rd
Deception Bay QLD 4508
3. Once we've received and checked the item, we'll arrange your replacement or refund.
If you bought your item from a golf shop or other retailer, you can return it to that store with your proof of purchase, or contact us directly.
Claim costs
We'll cover the reasonable costs of making a claim under this warranty, including return postage. Keep your postage receipt and send it to us with your claim, and we'll reimburse you.
Your rights under the Australian Consumer Law
The benefits of this warranty are in addition to other rights and remedies you have under the law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Redback Sport
Phone: 07 3204 2653
Email: redbacksport@gmail.com