Our friendly staff are on hand during business hours to answer any query you might have relating to any of our quality products.
CALL US ANY TIME DURING BUSINESS HOURS (AEST) 8:00AM TO 4:30PM MONDAY TO FRIDAY
Or you can email us at anytime: firstname.lastname@example.org
We deliver to all areas within mainland Australia and Tasmania.
For Home Delivery orders we will accept a street address or a PO Box. We do not deliver to an international address.
All orders for home delivery are dispatched from our Brisbane warehouse in Queensland and are delivered by Australia Post, Fastway Couriers or Toll Ipec Road Transport.
*For retail customers we charge a standard flat rate fee of $9.90 per delivery and re-delivery Australia Wide.
Home delivery orders will be delivered to your nominated address between 9am and 5pm Monday to Friday excluding public holidays.
All orders are dispatched within one to two business days. Delivery lead time will vary depending on your location.
Once your order has been sent from our Brisbane warehouse, we’ll send you a confirmation email which will include a tracking number.
You will be able to track your order online by clicking on one of the links below and entering the tracking number online.
If you cannot find your tracking number please contact us and we will provide it.
Australia Post: http://auspost.com.au/track/Fastway Couriers: http://www.fastway.com.au/courier-services/track-your-parcelToll Ipec: https://online.toll.com.au/trackandtrace/
All home delivery orders require a signature upon delivery.
If there's no authorised person at the delivery address to sign for the parcel then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post office or freight depot for you to collect.
Once your parcel has been signed for, you will be responsible for any damage or loss to your items.
If you have not received your parcel or pickup notification from your store within ten working days of ordering or your parcel has arrived damaged, please contact us at email@example.com or call 1300 480 576 between 8.30am and 4:30pm Monday to Friday AEST.